Returns and Refunds
Upon acceptance of a Customer Order, Selec Controls UK will at all times endeavour to satisfy the contract in terms of: technical description, quantity and quality of goods, correct packing, adherence to agreed prices and delivery schedules and any special conditions which may be pertinent.
Should a customer need to return goods to Selec UK they must first obtain a RMA Number (Return Merchandise Authorisation) from our Customer Services department - please telephone +44 (0) 1268 204 612.
Items must be returned with an RMA number. Selec Controls UK accepts no responsibility or liability for items returned by customers without an RMA number. Telephone +44 (0) 1268 204 612
Products supplied with a tamper-proof seal cannot be returned if the tamper-proof seal is broken. If the tamper-proof seal has been broken, the products can only be returned in line with your legal rights. Our products are covered for faults by our guarantee. This excludes faults caused by neglect, accident, misuse, failure to follow the instructions or wear and tear.
If you are experiencing problems with the installation or operation of any of our products, please contact our technical support who may be able to resolve any issues you are having.